Policy

Shipping

☆ Free shipping for orders $75+ with code "FREESHIP" at checkout!!

☆ Currently, we do not offer shipping outside of the U.S.

☆ Orders are typically dropped off on Tuesdays. Once the order has been shipped, we are not responsible for any damages or lost packages.

☆ If an order is returned to us due to an incorrect address, we will contact you to arrange re-delivery with applicable shipping fees or the order will be voided.

Product Care

☆ Products are fragile and should be handled with care. Any damages caused by the customer will not be eligible for return or refund.

☆ Avoid dropping products or contacting with hard surfaces.

☆ If products got dirty, gently wipe alcohol or water onto the section and avoid using acetone!

FAQ

1. How long will it take for my order to be shipped?

It will take approximately 3-5 days for in-stock products and 14-18 days for make-to-order products.

2. Is there a free shipping offer?

We offer free shipping for orders $75+ when you use the code "FREESHIP" at checkout!

3. What if I want to return/refund my order?

Orders can only be canceled and refunded before they are shipped. We check the quality of our products before packing them to ensure they are in perfect condition.

4. I want to make a custom order, where do I start?

To make a custom order, contact us on Instagram @soy.miuu ^_^

5. I want to ask other questions, where do I go?

For other questions, please fill out the form here!